Mediator

When to contact the mediator

If a written complaint addressed to Enerlab Academy did not lead to a satisfactory resolution within 60 days, you may refer the dispute free of charge to the consumer-rights mediator.

Designated mediator: MEDICYS

Enerlab Academy is affiliated with MEDICYS, an authorised consumer-rights mediator referenced by the French Commission for Mediation of Consumer Disputes (CECMC).

• Website: www.medicys.fr
• Address: 73 boulevard de Clichy, 75009 Paris, France
• Refer the case online via the MEDICYS website with a copy of your initial complaint and our written response (or proof of the absence of a response after 60 days).

First step: internal complaint

Before contacting the mediator, please file a written complaint with our Quality Officer:

• Email: quality [at] enerlabs [dot] fr
• Postal address: Enerlab Academy — Quality Officer — 4 rue Sarah Bernhardt, 92600 Asnières-sur-Seine, France

See also the complaints procedure.