Legal document Terms of Sale — Version 2.0

Version 2.0 — Last updated 11 May 2026

TABLE OF CONTENTS

EXECUTIVE SUMMARY OF KEY INFORMATION

1. School identification

Item	Information
Legal name	ENERLAB ACADEMY
Legal form	Société par Actions Simplifiée (SAS — French simplified joint-stock company)
Share capital	€64,000
Registered office	4 Rue Sarah Bernhardt — 92600 Asnières-sur-Seine, France
SIREN (French business ID)	903 047 611
NDA (vocational training declaration number)	11922651392
UAI (French education establishment code)	0923177D
Academic authority	Rectorat de l'Académie de Versailles (Versailles regional education authority)
Website	www.enerlabacademy.fr

Official contacts

Department	Email
Admissions
Student Affairs (Scolarité)
Accounting (Comptabilité)
Complaints / Quality (Qualité)
Data Protection Officer (DPO)

2. Training programs and services

ENERLAB ACADEMY offers in particular:

• full-time initial training programs,
• work-study programs (French apprenticeship or professionalization contracts),
• continuing professional training,
• educational support and certifications,
• digital services through ERP and learning management systems (LMS).

The specific characteristics of each Program (duration, modalities, fees, schedule) are set out in the contractual documents and information materials provided to the candidate.

3. Admission process

Step	Description
1 — Application	Online or official-channel submission
2 — Application review	Administrative and academic analysis by the School
3 — Interview / Panel	Depending on the Program
4 — Admission decision	Notified by email or via the ERP
5 — Contract signature	Contractual commitment — 14-day withdrawal period
6 — Final enrollment	After full administrative, financial and regulatory validation

Admission becomes final only once all prescribed conditions have been validated (supporting documents, payment, applicable regulatory requirements). The School reserves the right to refuse any file that is incomplete, irregular, or that fails to meet the applicable academic criteria.

4. Fees and financial terms

A contract with ENERLAB ACADEMY may give rise to three distinct fee categories, charged at different stages of the journey:

Category	Description	Due date	Amount	Refund
Application fees	Commonly called « frais d'inscription » in everyday French usage — single payment before file review	After pre-selection, before the admission panel	€100 (EU/EEA) €400 (outside EU)	Case by case — see § 7A
Administrative fees	Processing fees applicable at every stage of the journey	Application + enrollment	Per contract	Not refundable on services already rendered
Tuition fees	Academic costs of the Program (courses, platforms, resources, supervision)	From final enrollment, per schedule	BTS €4,000–4,350/year Master €5,800–6,500/year	Per sliding scale — see § 7B

Payment terms. Lump-sum or installment payment depending on the modalities agreed at enrollment. For apprenticeship or continuing professional programs, funding by an OPCO (French skills operator) may apply (tuition fees = €0 for the student, subject to the funder's validation). CROUS scholarship holders (all tiers) receive a 50% discount on application fees. Final amounts and payment terms are stated in the contractual documents provided at admission.

5. Withdrawal right

When the statutory conditions are met, the Candidate or Student has a 14 calendar-day withdrawal right from the date the contract is signed.

Item	Detail
Period	14 calendar days from contract signature
Modalities	Postal mail, email to , dedicated form, or via the ERP
Application / enrollment fees	100% refunded (see § 7A)
Tuition fees already paid	100% refunded — except for services already rendered (see § 7B)
Administrative fees	May remain due if they correspond to services already rendered

Legal basis: articles L.221-18 and L.221-24 of the French Consumer Code.

6. Visa refusal — international students (outside EU/EEA)

For candidates who are nationals of countries outside the European Union / European Economic Area, enrollment is concluded under a suspensive condition of obtaining the visa or residence permit.

Situation	Treatment
Notification	Within 8 days by email or registered mail (LRAR), with supporting documents
Application / enrollment fees	Non-refundable — see § 7A
Administrative fees	Non-refundable — see § 7A
Tuition fees	Not due — not invoiced, no refund applicable
Alternative option	Deferral to a later session, subject to availability

The following do not constitute a definitive refusal opening a refund right: a request for additional documents, a provisional decision, or a file still open to appeal or correction. The School does not guarantee visa issuance. The decision lies exclusively with the competent consular and administrative authorities.

7. Refund policy

A — Refund of application / enrollment fees

Application and enrollment fees are in principle non-refundable, as they correspond to administrative services already rendered by the School from pre-selection of the file.

Situation	Refund
Withdrawal within 14 days (see § 5)	100% refunded
File refused by the School before the panel	100% refunded
Candidate withdrawal after pre-selection	0%
Admission panel decision already issued	0%
Definitive visa refusal (international students)	0% — see § 6

B — Refund of tuition fees

Tuition fees become payable after visa issuance (for international students) and before the start of training. In the event of withdrawal after they become payable, refunds follow the progressive scale below.

Withdrawal timing	Retained by the School	Refunded to the Student
More than 90 days before start of term	0%	100%
Between 89 and 30 days before start of term	20%	80%
Between 29 days before start of term and day J	50%	50%
After the start of classes	Pro rata temporis	Full weeks not yet started

C — Refund processing times

File type	Maximum delay from complete file
Standard case (no international verification)	30 business days
Cases involving consular checks or international transfers	60 calendar days

The file is deemed complete on the date of receipt of all documents listed by the School. The School may offset any sum to be refunded against any amounts still owed under the contract.

8. Student obligations

The Student must in particular:

• attend classes regularly and comply with the academic modalities,
• provide accurate documents and report any change in their situation,
• comply with the internal regulations, the digital charter, and the rules of community life of the School,
• keep their contact information up to date (email, address, administrative status),
• discharge their financial obligations according to the agreed schedule,
• maintain the validity of their residence permit throughout the studies, for international students.

9. Discipline and fraud

In the event of serious misconduct (document fraud, inappropriate behavior, violence, harassment, falsification, breach of applicable rules), the School may take proportionate measures:

• warning or precautionary measure,
• suspension or restriction of access,
• temporary or permanent exclusion,
• contract termination,
• reporting to the competent authorities, where applicable.

Any document fraud may entail the loss of any conditional refund entitlement, within the limits permitted by applicable regulation.

10. Personal data (GDPR)

ENERLAB ACADEMY processes the personal data of Candidates and Students in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libertés).

• Purposes — admissions management, academic monitoring, billing, legal and regulatory obligations, continuous improvement of training.
• Data subjects' rights — access, rectification, erasure (within legal limits), restriction, objection, portability.
• DPO contact —

Data may be retained for variable periods depending on its nature (up to 50 years for academic records, in accordance with applicable regulatory obligations).

11. Complaints and mediation

Prior complaint

Any complaint must be addressed primarily to the School's departments through one of the following channels:

• Email —
• Registered mail — 4 Rue Sarah Bernhardt, 92600 Asnières-sur-Seine
• ERP — via the Student's ERP space

The School acknowledges receipt within 5 business days and provides a reasoned response within 2 months of receiving the complete complaint.

Consumer mediation

If amicable resolution fails, the Candidate or Student may refer the matter free of charge to the mediator designated by the School:

• MCP — Médiation de la Consommation & Patrimoine
• 12 square Desnouettes, 75015 Paris, France
• Website: mcpmediation.org
• Email:

Recourse to mediation is optional and does not prevent the parties from bringing legal action. The Candidate or Student has one (1) year from the written complaint to refer to the mediator.

European online dispute resolution platform (EU): ec.europa.eu/consumers/odr

TITLE I — GENERAL PROVISIONS

Article 1 — Identification of the professional

1.1. School identification. These Conditions Générales de Vente (hereinafter the « GTC ») govern the contractual relationship between the private higher-education institution ENERLAB ACADEMY and any person who applies to, is pre-enrolled, enrolled, or uses the services offered by the School.

1.2. Legal information. The School is operated by ENERLAB ACADEMY (SAS, share capital €64,000), registered office at 4 Rue Sarah Bernhardt, 92600 Asnières-sur-Seine, France, registered with RCS Nanterre under SIREN 903 047 611, APE/NAF code 8559A, intra-EU VAT FR66 903047611, NDA 11922651392, UAI 0923177D, under the academic authority of the Rectorat de l'Académie de Versailles.

1.3. School activities. The School offers in particular initial training programs, work-study programs, continuing professional training, academic support services, digital services, admission procedures, certifications, and associated educational and administrative activities.

1.4. Contact details. The School's main contact channels are: Admissions, Student Affairs, Accounting, Complaints (Quality), and DPO. The School may update its contact details and communication channels in accordance with these GTC. Official website: www.enerlabacademy.fr.

1.5. Certification and accreditation. The School may hold certifications, accreditations, authorizations, recognitions, or institutional partnerships, the information of which may be updated according to renewals, regulatory developments, audits, or decisions of the competent bodies.

1.6. Scope of these GTC. These GTC constitute the general contractual framework applicable to the services, training, and administrative operations offered by the School, subject to specific terms, dedicated contracts, regulations, annexes, or mandatory legal provisions.

Article 2 — Definitions

For the interpretation and application of these GTC, the following terms shall have the following meaning, whether used in the singular or plural:

• School: ENERLAB ACADEMY, the private higher-education institution operating the services, training, platforms, and activities governed by these GTC.
• Candidate: any person applying for admission, submitting an application, conducting pre-enrollment steps, or engaging with the School as part of an admission or training project.
• Student: any person enrolled, admitted, training in progress, having academic access, or contractually bound to the School in the context of a Program.
• Program: any training, curriculum, pathway, certification, module, session, educational scheme, or training activity offered by the School.
• Contract: the entire contractual set applicable between the School and the Candidate or Student, including these GTC, training contracts, annexes, specific conditions, regulations, charters, or associated contractual documents.
• Services: all academic services, administrative services, digital platforms, tools, support, resources, or features offered by the School.
• Platform: any portal, ERP, application, learning environment, collaborative tool, or digital service used in the context of the School's activities.
• ERP: the School's centralized information system (Enterprise Resource Planning) gathering the Student's personal area, administrative, academic, and digital tools, accessible to authorized users with personal credentials. The ERP is the official channel for communication, document submission, administrative validation, and management of the Student's file.
• LMS: online learning management system enabling the delivery of training content, tracking of academic activities, submission of work, online assessments, and exchanges with instructors.
• OPCO: French state-approved Skills Operator, responsible for funding professional training, particularly within apprenticeship or professionalization contracts.
• OTP: One-Time Password sent electronically to validate an authentication, signature, or operation.
• LRAR: registered letter with acknowledgment of receipt (paper or electronic).
• DPO: Data Protection Officer, responsible for monitoring GDPR compliance within the School.
• NDA: Numéro de Déclaration d'Activité (Activity Declaration Number) issued by the competent French prefectural services, certifying the School's registration as a training organization.
• Data: any personal, administrative, academic, technical, financial, documentary, or digital information processed in the context of the School's activities.
• Electronic signature: any electronic process enabling identification, validation, acceptance, or signature of a document or operation, including via OTP, email, digital platform, electronic certificate, or equivalent authentication mechanism.
• Business day: any day usually worked in metropolitan France, excluding Saturdays, Sundays, and statutory public holidays.
• Force majeure: any event meeting the criteria of article 1218 of the French Civil Code and applicable case law.
• Third party: any natural or legal person other than the School, the Candidate, or the Student, intervening directly or indirectly in the relevant contractual, administrative, academic, or technical relations.

Article 3 — Purpose and scope

3.1. Purpose of these GTC. These Conditions Générales de Vente define the terms applicable to applications, admissions, enrollments, training, academic services, administrative services, digital tools, and more generally to relations between the School and Candidates or Students.

3.2. Material scope. These GTC apply in particular to initial training, work-study programs, continuing professional training, hybrid schemes, digital services, administrative services, academic activities, certifications, support, or associated services offered by the School.

3.3. Personal scope. These GTC apply to Candidates, Students, legal representatives, guarantors, funders, or third parties involved in the contractual relationship with the School, within the limits of the obligations applicable to them.

3.4. Territorial application. These GTC apply to relations with users located in France, the European Union, or internationally, subject to applicable mandatory regulations, local administrative constraints, or specific obligations tied to certain countries or schemes.

3.5. Supplementary contractual documents. These GTC may be supplemented by training contracts, specific conditions, annexes, internal regulations, charters, and applicable academic documents, under the terms of article 35.

3.6. Conflicting documents. No specific condition issued by a user or third party may apply without the express agreement of the School.

3.7. Digital services and platforms. These GTC also apply to digital services and platforms used by the School, under the conditions of article 37.

3.8. Acceptance of applicable rules. Any application, enrollment, use of services, or continuation of relations with the School implies the application of these GTC together with the associated contractual documents.

Article 4 — Acceptance, enforceability, and entry into force of the GTC

4.1. Acceptance. These GTC must be accepted prior to any enrollment, contracting, file validation, payment, use of services, or access to the School's platforms and resources.

4.2. Modalities of acceptance. Acceptance may result from a handwritten or electronic signature, a digital validation, a dedicated checkbox, an email confirmation, or any other modality establishing informed prior consent before the conclusion of the contract. Payment alone, in the absence of express prior acceptance, does not constitute acceptance of the GTC.

4.3. Enforceability. These GTC become enforceable against the Candidate or Student from their acceptance, the validation of the file, the signing of the contract, payment, or the start of use of the relevant services, whichever occurs first.

4.4. Accessibility. These GTC may be made available in digital format, on the School's platforms, by email, in student spaces, or as downloadable documents. The user acknowledges having had a reasonable opportunity to read them before any binding validation.

4.5. Acceptance by legal representative or authorized third party. Where a legal representative, guarantor, funder, or authorized third party intervenes in the file, their acceptance may also be required for the provisions concerning them.

4.6. Applicable version. The applicable version of the GTC is the one in force at the date of the relevant acceptance, archived by the School and linked to available traceability evidence.

4.7. Acceptance of supplementary documents. Acceptance of these GTC also constitutes acceptance of the supplementary contractual documents applicable to the relevant Program, under the conditions of article 35 and applicable law.

Article 5 — Modification and evolution of the GTC

5.1. Possibility of modification. The School may modify or update these GTC, in particular to reflect legal, regulatory, jurisprudential, technical, academic, or organizational changes, or the evolution of its services and activities.

5.2. Entry into force of new versions. New versions of the GTC enter into force on the date of their publication, communication, or online posting for new applications and enrollments. For ongoing training contracts, any substantial modification likely to affect the rights or obligations of the Student is notified in writing (email, ERP, or postal mail) at least thirty (30) days before its entry into force. A Student refusing the modification may, within this period, request termination of their contract under the conditions of article 27, without penalty linked solely to the modification.

5.3. Application to new contractual relationships. Any new application, enrollment, contracting, re-enrollment, renewal, or use of new services may be subject to the version of the GTC in force at the time of the relevant operation.

5.4. Ongoing contractual relationships. Substantial modifications likely to significantly affect students' rights or obligations under an ongoing contract may give rise to prior information, an updated version made available, or reasonable transitional conditions, subject to applicable legal, regulatory, security, or compliance obligations.

5.5. Availability of applicable versions. The School may keep and archive different versions of these GTC, in particular to ensure contractual traceability, meet regulatory obligations, manage disputes, or establish the version applicable to a given relationship.

5.6. Refusal of new conditions. Where a modification legally requires specific agreement, the user concerned may refuse the new version, request additional information, or terminate certain contractual relationships under the conditions provided by the applicable documents and regulation.

5.7. Non-substantial changes. Minor typographical, graphic, editorial, technical, administrative, or organizational corrections that do not substantially affect the overall economy of the contract may be made without specific formality.

TITLE II — ADMISSION AND APPLICATION

Article 6 — Admission process

6.1. Purpose. The admission process aims to enable the School to assess applications, verify the consistency of training projects, evaluate prerequisites, review certain administrative elements, and organize the integration of candidates into the Programs offered.

6.2. Process steps. The admission process may include file submission, administrative exchanges, tests, assessments, interviews, document verifications, financing reviews, or any other step useful to processing the application. The School may adapt this process according to the Programs, profiles, academic modalities, or applicable organizational constraints. The following table summarizes the main steps:

Phase	Step	Actor	Maximum School delay
1	Online file submission	Candidate	Acknowledgment of receipt: 24 h
2	Document review	School	7 business days
3	Payment of application fees	Candidate	—
4	Admission panel	School	15 business days
5	Contract signature	Candidate + School	48 h after panel
6	Final enrollment	Candidate	—

6.3. Document submission. The candidate undertakes to submit accurate information, legible documents, up-to-date supporting documents, and truthful information necessary for processing the application. The School may request additional documents, translations, legalizations, additional supporting documents, or further verifications when this appears necessary.

6.4. Review of applications. The School assesses, against objective academic criteria and in compliance with applicable regulations including non-discrimination rules, the admissibility of a file, the suitability of the profile to the academic prerequisites, available admission capacity, the consistency of the training project, and the administrative conditions specific to the Program. Any admission refusal is notified to the candidate. The School is not required to motivate its refusal beyond what is required by applicable mandatory legal provisions.

6.5. No guarantee of admission. Submission of an application, possible payment of administrative fees, or participation in the admission process do not guarantee admission, final enrollment, opening of a session, visa issuance, funding, or external administrative validation.

6.6. Admission communications. Decisions, requests for additional documents, convocations, results, or information related to the admission process may be transmitted by email, via digital platforms, by notification, or through any channel reasonably used by the School.

6.7. Processing times. Time limits applicable to the admission process are specified in article 8.1 of these GTC.

6.8. Closure or interruption of the process. The School may suspend or close a file in the event of irregularity, inappropriate behavior, or administrative impossibility, under the conditions of articles 25 and 26 and in compliance with proportionality.

6.9. Document fraud and false declarations. Any document fraud or false declaration may result in rejection of the file, cancellation of the admission, termination of the contract, and, where applicable, reporting to the competent authorities. Any sums paid are not refunded insofar as they correspond to services already rendered, under the conditions of articles 25 and 26.

6.10. Conditional admission. Some admissions may be granted on a conditional basis, subject to further validation, missing documents, results, or administrative regularization. Failure to regularize within the requested time frames may result in suspension, cancellation of the admission, or administrative termination of the file.

6.11. Capacity and session opening. The opening of a training program or session may depend in particular on a minimum number of enrolled students, academic capacities, regulatory constraints, available resources, or organizational requirements. The School may postpone an academic start, group sessions, propose reorientation, propose another academic modality, or cancel the opening of a session when the necessary conditions are not met.

6.12. Validity of admission offers. Admission offers, seat reservations, or academic agreements may be time-limited, conditional, or dependent on completion of the administrative and financial file. Failure to complete the file within the indicated time frames may result in loss of the benefit of admission or seat reservation.

6.13. Digital admission procedures. Admission procedures may be performed via the ERP, digital platforms, electronic signatures, OTP validations, or paperless tools used by the School. Digital elements kept by the School may be used as means of proof in accordance with these GTC.

Article 7 — Application and administrative fees

7.1. Nature of application fees. The School may collect application, administrative processing, or positioning fees intended in particular to cover file review, administrative checks, digital processing, assessments, interviews, admissions management, or administrative operations linked to the enrollment process.

7.2. Information on applicable amounts. Applicable amounts may be stated on information materials, contracts, fee schedules, platforms, application forms, or administrative documents communicated to the candidate.

7.3. Due date of fees. Application or administrative fees may be due upon file submission, before file review, upon administrative validation, or according to the terms specified in the applicable documents.

7.4. Payment methods. Payments may be made in particular by bank card, transfer, direct debit, online payment, secured platform, or any other means accepted by the School.

7.5. Administrative processing of the file. Processing of a file may begin upon receipt of information, payment, digital validation, document submission, or opening of administrative operations linked to the application.

7.6. Distinction from tuition fees. Application or administrative fees remain distinct from tuition fees, academic costs, ancillary fees, or other amounts that may apply to the relevant Program.

7.7. International students. Specific terms or amounts may apply, in particular to international students, visa procedures, reinforced administrative processing, translations, additional verifications, or specific international schemes.

7.8. Refund of application fees. Any refund conditions for application, administrative, or positioning fees are defined in the articles relating to withdrawal, refunds, or the School's applicable financial policies.

Article 8 — Time limits, validity of decisions, and reservation on session opening

8.1. Indicative time limits. The time limits communicated by the School regarding application review, admission responses, administrative validations, enrollments, document processing, or associated procedures, constitute maximum commitment time limits of the School under normal operating conditions, as specified in the table below. They may be affected by exceptional circumstances, dependencies on third parties (consular authorities, funding bodies), or incomplete files, which will be communicated to the candidate as soon as possible.

Step	Maximum delay
Application acknowledgment of receipt	24 hours
Pre-enrollment decision	7 business days
Admission panel decision	15 business days
Written notification	48 hours after panel
Application fees confirmation	48 hours
Effective refund where due	30 days

8.2. Time limits depending on third parties. Certain operations may depend on administrative authorities, funding bodies, partners, certifiers, external institutions, consular services, or third-party platforms whose time limits are beyond the reasonable control of the School.

8.3. Validity of admission proposals. Admission proposals, pre-admissions, or seat reservations may be time-limited, conditional, subject to validation, or dependent on certain administrative or financial formalities.

8.4. Confirmation of enrollment. Final enrollment may in particular be subject to the submission of requested documents, payment of applicable amounts, administrative validation, signing of the required documents, obtaining funding, or compliance with the applicable admission procedures.

8.5. Reservation on session opening. The opening of a Program, cohort, specialization, or session may depend in particular on the number of enrollments, academic resources, regulatory constraints, availability, or the School's organizational conditions.

8.6. Postponement, adaptation, or cancellation. The School may postpone, adapt, or cancel a session for insufficient enrollment, regulatory constraint, force majeure, or academic or organizational necessity (see article 50).

8.7. Information to candidates. The School undertakes to inform the affected candidates or students, within a reasonable time, of significant developments affecting calendars, session openings, enrollment modalities, or organizational conditions of the relevant Programs.

TITLE III — TRAINING CONTRACT AND ENROLLMENT

Article 9 — Formation of the contract and enrollment conditions

9.1. Formation of the contractual relationship. The contractual relationship between the School and the Candidate or Student may be formed in particular by contract signing, electronic validation, GTC acceptance, enrollment confirmation, payment, or any combination of elements expressing the agreement of the parties.

9.2. Final enrollment conditions. Final enrollment may in particular require validation of academic, administrative, financial, regulatory, and documentary conditions applicable to the Program.

9.3. Identity and supporting documents. Enrollment may require the submission of identity documents, supporting documents, proof of address, academic credentials, financial documents, or other documents necessary for file management.

9.4. Signature methods. The contract may be signed by handwritten signature, electronic signature, paperless validation, digital authentication, OTP, ERP, or any equivalent procedure.

9.5. Specific conditions. Certain Programs, modalities, profiles, financing schemes, or international operations may give rise to specific contractual conditions.

9.6. Withdrawal. Where applicable, the withdrawal right is described in article 20 of these GTC.

9.7. Refusal of enrollment. The School may refuse an enrollment, in particular for incomplete file, lack of required documents, irregular situation, fraud or attempted fraud, non-payment, ineligibility, lack of academic capacity, or any other objective reason linked to file processing.

Article 10 — Enrollment file and supporting documents

10.1. Required documents. The enrollment file may include in particular identity documents, academic credentials, proof of address, civil-status documents, administrative documents, financial documents, or any document raisonnably necessary for file processing.

10.2. Authenticity of documents. The candidate undertakes to submit authentic, original, lawfully obtained documents that comply with applicable regulations.

10.3. Translation and legalization. The School may request translations, legalizations, certifications, or apostilles for foreign documents, under the conditions provided by the regulations in force.

10.4. Transmission deadlines. Documents must be submitted within the time frames indicated by the School, by the channels provided, and in compliance with the applicable security, format, and confidentiality conditions.

10.5. Verifications. The School may carry out any reasonable verification of the documents submitted, including with relevant authorities, organizations, certifiers, or competent third parties.

10.6. Updating of information. The candidate or student undertakes to inform the School of any change in their personal, administrative, or financial situation likely to affect their file.

10.7. Retention of files. Documents transmitted to the School may be retained, archived, and protected under the conditions of articles 29 and 75.

10.8. Identity verification. The School may carry out any reasonable identity-verification measure necessary to combat fraud, comply with regulatory obligations, or secure operations.

Article 11 — Fees and financial conditions

11.1. Principle of applicable fees. The training programs, services, and offerings provided by the School give rise to payment of tuition fees, administrative fees, ancillary fees, or other amounts provided for in the applicable contractual documents.

11.2. Communication of fees. Fees may be communicated in particular on information materials, contracts, fee schedules, digital platforms, financial proposals, or administrative documents of the School.

11.3. Applicable fees. Applicable amounts are those in force at the time of contracting, specified in the contractual documents, or validated as part of the relevant file.

Program	Annual initial	Work-study OPCO	International
BTS (per year)	€4,000	€0	€4,350
Master (per year)	€5,800	€0	€6,500
Application fees	€100	same	€400 (outside EU)
CROUS scholarship	−50%	same	same

Specific conditions may apply depending on the Program, training mode, geographical situation, funding, student status, or applicable schemes.

11.4. Distinction of fees. The various fees may include application fees, tuition fees, academic costs, administrative fees, technical fees, certification fees, or complementary services. Unless otherwise stated, each fee category remains distinct.

11.5. Taxes and applicable regime. Amounts are expressed in euros, including all applicable taxes where applicable, or under the tax regime applicable to the School and the services concerned.

11.6. Payment schedules and financial modalities. Payment terms may include lump-sum payment, scheduled payment, monthly payment, direct debit, external funding, work-study, partial coverage, or specific schemes applicable to the relevant file.

11.7. External or supplementary costs. Some costs may remain at the candidate's or student's expense, including banking fees, visa fees, travel, accommodation, insurance, materials, external administrative fees, or personal expenses related to the training path.

11.8. Set-off. Any set-off between amounts owed by the parties is carried out under the conditions of article 28.3 of these GTC and articles 1347 et seq. of the French Civil Code.

11.9. Financial documents. The School may issue invoices, payment schedules, certificates, statements, supporting documents, or paperless financial documents in the context of administrative and accounting management of files.

Article 12 — Scholarships, financial aid, and social schemes

12.1. Support schemes. Some students may benefit, according to their situation and applicable regulations, from scholarships, financial aid, partial exemptions, payment facilities, social schemes, specific support, or aid measures offered by public or private organizations.

12.2. Independence of awarding bodies. Decisions concerning scholarships, aid, exemptions, financing, or social schemes are made by the relevant competent bodies and remain independent of the School.

12.3. No guarantee of award. The School does not guarantee the award, retention, renewal, amount, or duration of the financial aid or schemes sought by the student.

12.4. Submission of supporting documents. The student undertakes to submit, within reasonable time frames, the supporting documents, certificates, notifications, administrative documents, or elements necessary for the processing of their financial or social file.

12.5. Change in student situation. Any change in resources, status, funding, eligibility, administrative situation, or social conditions of the student may result in a reassessment of the file, adaptation of financial modalities, or administrative regularization.

12.6. Maintenance of financial obligations. Save for effective coverage or expressly validated exemption, the student remains responsible for amounts owed to the School in accordance with applicable contractual documents.

12.7. Aid offered by the School. The School may, without being obliged to, offer support schemes, grant certain facilities, refer to competent bodies, or set up solutions adapted to particular situations. These measures are offered according to availability and the School's objective criteria.

12.8. Checks and verifications. The School may request any reasonably necessary verification concerning eligibility, supporting documents, declared situation, or maintenance conditions of applicable aid schemes.

TITLE IV — CONDUCT OF TRAINING

Article 13 — Programs, organization, and duration of training

13.1. Presentation of Programs. The School offers various Programs that may include in particular degree-granting training, certifications, professionalization pathways, modules, specializations, joint programs, work-study schemes, complementary training, or specific schemes adapted to certain audiences.

13.2. Characteristics of programs. Each Program is described in particular by its title, duration, objectives, modalities, prerequisites, schedule, methods, evaluation modalities, validation modalities, fees, and applicable terms.

13.3. Duration of training. The duration of a Program may include in particular an academic year, several academic years, work-study periods, internships, foreign mobilities, project periods, evaluation phases, or extensions linked to the academic course.

13.4. Academic calendar. The academic calendar, schedules, semesters, holidays, sessions, internships, and evaluations may be set, modified, or adapted by the School according to academic, organizational, or regulatory imperatives.

13.5. Modalities of organization. Programs may be carried out in person, in distance learning, in hybrid format, in work-study, by intensive sessions, by alternation of formats, or by combinations adapted to the Program.

13.6. Course content. Course content, syllabi, evaluations, and academic resources may be adapted, updated, or modified according to academic needs, regulatory constraints, or improvement of the offer.

13.7. Locations of activities. Activities may be carried out at the School's premises, at partner sites, online, in mobility, or in any place adapted to the academic activity.

13.8. Educational teams. The educational teams may be composed of full-time professors, external lecturers, professionals, certified trainers, tutors, mentors, or relevant academic intervenants.

Article 14 — Attendance, participation, and academic follow-up

14.1. Principle of attendance. Attendance at courses, sessions, evaluations, and academic activities is mandatory in accordance with the School's regulations and applicable regulations.

14.2. Absence justification. Absences must be justified within the time frames indicated by the School, through the channels provided, and with the appropriate supporting documents.

14.3. Effects of absences. Repeated, unjustified, or extended absences may have academic, administrative, financial, or contractual consequences, in accordance with the applicable regulations.

14.4. Active participation. The student undertakes to participate actively in pedagogical activities, evaluations, projects, internships, and academic operations of the Program.

14.5. Academic follow-up. The School may set up academic follow-up procedures, individual or collective evaluations, reviews, advice, or tutoring, according to the modalities provided.

14.6. Difficulties and academic accommodations. In the event of difficulties, the student may request individualized follow-up, academic accommodations, support, or specific measures, under the conditions of article 39.

14.7. Communication of results. Grades, evaluations, results, and academic decisions are communicated by the channels provided, with respect for confidentiality and applicable regulations.

14.8. Academic measures. The School may take academic measures, supports, adjustments, or specific decisions according to the academic course of the student, in accordance with applicable academic regulations.

Article 15 — International mobility and foreign pathways

15.1. International mobility schemes. The School may offer international mobility schemes, exchanges, partnership programs, foreign internships, double degrees, or international academic activities.

15.2. Conditions of participation. Participation in international mobility may depend on the student's academic profile, language skills, file completeness, signing of specific agreements, validation by partners, and compliance with applicable regulations.

15.3. Practical organization. The practical organization of international mobility (visas, accommodation, transport, insurance, administrative procedures) remains primarily the responsibility of the student, who must comply with the procedures and time frames set by the relevant authorities and partners.

15.4. Costs related to mobility. Costs related to international mobility (transport, accommodation, food, insurance, visas, taxes, ancillary fees) may remain at the expense of the student, save for express written commitment of the School to the contrary.

15.5. Validation of foreign experience. Foreign academic experiences may give rise to validation, credit equivalence, recognition, or integration into the academic course of the student, under the conditions provided by the School and the relevant partners.

15.6. Force majeure abroad. In the event of force majeure, geopolitical risk, sanitary crisis, security event, or major circumstance affecting an international mobility, the School may adapt, postpone, modify, or cancel the relevant mobility, in accordance with article 24.

15.7. Health and safety. The student undertakes to comply with health, safety, regulatory, and administrative recommendations applicable in the host country, and to provide appropriate insurance coverage.

TITLE V — RIGHTS AND OBLIGATIONS

Article 16 — General obligations of the School

16.1. Provision of services. The School undertakes to provide its training programs, academic services, administrative services, and platforms with due diligence and in accordance with applicable regulations.

16.2. Compliance with regulations. The School complies with applicable regulations, in particular concerning vocational training, higher education, personal data protection, non-discrimination, and consumer protection.

16.3. Information of candidates and students. The School informs candidates and students of the essential conditions of training, academic modalities, fees, schedules, and applicable rules.

16.4. Means employed. The School undertakes to employ the human, academic, administrative, technical, and organizational resources necessary for the proper performance of its services, within the limits of its objective capacities.

16.5. Limit of the means obligation. The obligations of the School constitute obligations of means and not of result, in particular as regards academic success, certification, professional integration, or external validation of the relevant courses.

16.6. Continuous improvement. The School undertakes to continuously improve its training, services, and processes, in accordance with quality requirements applicable to its activities.

16.7. Confidentiality. The School undertakes to ensure the confidentiality of personal data, academic information, and confidential elements transmitted, under the conditions of articles 29 and following.

Article 17 — General obligations of the candidate and the student

17.1. Accuracy of information. The candidate or student undertakes to provide accurate, complete, sincere, and up-to-date information for the processing of their file and the performance of contractual relations.

17.2. Compliance with regulations. The candidate or student undertakes to comply with the internal regulations, the digital charter, applicable regulations, and the rules of life of the School.

17.3. Active participation. The student undertakes to participate actively in pedagogical activities, evaluations, projects, internships, and academic operations of the Program.

17.4. Compliance with financial obligations. The student undertakes to comply with their financial obligations, payment schedules, applicable amounts, and financial schemes agreed.

17.5. Respect for individuals and institutions. The candidate or student undertakes to respect individuals, intervenants, teams, students, partners, and institutions involved in the relevant activities.

17.6. Respect for property. The candidate or student undertakes to respect the equipment, materials, premises, resources, platforms, and digital tools made available by the School.

17.7. Information of the School. The candidate or student undertakes to inform the School of any change of personal situation, contact details, administrative status, or financial conditions affecting their file.

17.8. Compliance with deadlines. The candidate or student undertakes to comply with administrative, academic, financial, regulatory, and contractual deadlines indicated by the School.

Article 18 — Internal regulations, discipline, and school life

18.1. Existence of internal regulations. The School has internal regulations setting out the rules of life, discipline, behavior, and operation applicable to candidates, students, intervenants, and users of the services.

18.2. Acceptance and application. Acceptance of these GTC implies acceptance of the internal regulations and the rules of life of the School.

18.3. Disciplinary measures. In the event of breach of the internal regulations or applicable rules, the School may take proportionate disciplinary measures, in accordance with the conditions of article 25.

18.4. Respect for individuals. The School ensures respect for individuals, equal treatment, non-discrimination, and prohibition of harassment within its premises, platforms, and activities.

18.5. Safety and order. The School ensures the safety, order, and proper conduct of its activities, in accordance with applicable regulations.

18.6. Digital activity. Digital activity within the School's platforms, ERP, LMS, and digital tools is subject to specific rules detailed in the applicable charters and articles 37 and 76.

18.7. Confidentiality. Candidates, students, and users of the services undertake to respect the confidentiality of information, exchanges, and documents transmitted in the context of the School's activities.

Article 19 — Image rights, recordings, and communications

19.1. Image rights. The School may, with prior consent of the persons concerned, use images, photographs, videos, or audiovisual recordings made within its activities, for institutional, communication, or academic purposes.

19.2. Pedagogical recordings. Courses, conferences, evaluations, or academic activities may be recorded for academic, pedagogical, or evidence purposes, under the conditions provided by applicable regulations.

19.3. Use of recordings. Recordings may be used for academic, pedagogical, communication, evaluation, or evidence purposes, in accordance with applicable regulations and respect for individuals.

19.4. Right of withdrawal. Persons concerned by image or recording use may, at any time, request the withdrawal of their consent, under the conditions provided by applicable regulations.

19.5. Institutional communications. The School may issue institutional communications, information, press communications, or external messages related to its activities, in accordance with applicable regulations.

19.6. Use by students. The use by students of images, recordings, or pedagogical content of the School outside the academic framework is subject to the express authorization of the School, under the conditions of article 31.

19.7. Compliance with privacy. All image and recording uses are subject to compliance with privacy, image rights, applicable regulations, and the protection of individuals.

TITLE VI — WITHDRAWAL, REFUNDS, AND TERMINATION

Article 20 — Withdrawal right

20.1. Principle. When statutory conditions are met, the Candidate or Student has a withdrawal right of 14 calendar days from the conclusion of the contract, in accordance with the French Consumer Code articles L.221-18 and L.221-24.

20.2. Exercise of the right. The withdrawal right may be exercised by registered letter, official email, electronic form, ERP, or any equivalent means allowing identification of the sender and dating of the request.

20.3. Effects of withdrawal. Validly exercised withdrawal results in cancellation of the contract, refund of sums paid (save for services already rendered), and closure of the file under the conditions of articles 21 and 23.

20.4. Services already rendered. The Candidate or Student remains liable for the amount of services already rendered at the date of withdrawal, in accordance with the French Consumer Code article L.221-25.

20.5. Specific situations. Specific situations may apply to international students, work-study programs, financed training, or specific schemes, in accordance with applicable regulations.

20.6. Withdrawal period processing. The processing of withdrawal results in a refund of due sums within fourteen (14) days from receipt of the withdrawal notification, in accordance with the French Consumer Code article L.221-24.

Article 21 — Refund of application fees

21.1. Nature of the fees concerned. Application, administrative, positioning, or processing fees correspond in particular to file review, administrative verifications, digital processing, management operations, evaluations, interviews, mobilization of resources, or administrative services rendered by the School.

21.2. Distinction from tuition fees. Application and administrative fees remain distinct from tuition fees, academic costs, training installments, or other amounts linked to the conduct of the Program.

21.3. Applicable refund principle. Any refunds are assessed in particular against services already rendered, administrative operations engaged, accesses opened, processing carried out, validations completed, or costs already borne by the School.

21.4. Cases that may give rise to refund. A total or partial refund may be considered in the event of a manifest error attributable to the School, cancellation of the Program before commencement, legally justified situation, valid withdrawal, or any situation where applicable regulation imposes it.

21.5. Cases not automatically giving rise to refund. Submission of a file, a refused application, the absence of admission, voluntary abandonment of the procedures, lack of funding, an external administrative refusal, or a decision of a third party do not automatically give rise to refund of fees already paid. The table below relates only to application and administrative fees. Tuition fees that may have been paid are subject to distinct rules under articles 22 and 23. The table below summarizes these cases:

Case	Application fees refunded
Withdrawal within 14 days (art. 20)	100%
File refusal by the School at pre-enrollment	100%
Candidate withdrawal after withdrawal period, before panel	0%
Admission panel decision rendered	0%
Definitive visa refusal (art. 22)	0% — tuition fees refunded separately (art. 22 and 23.2)
CROUS scholarship holder (all tiers)	50% reduction applied to the base

21.6. Refund requests. Any refund request must be formulated identifiably, accompanied by useful supporting documents, and transmitted according to the administrative modalities reasonably indicated by the School.

21.7. Processing modalities. Requests may be subject to verifications, administrative analyses, additional requests, or controls necessary for processing the relevant file.

21.8. Refund modalities. Refunds granted may be made by the initial payment method, transfer, credit, or any other means reasonably adapted to the relevant situation, subject to regulatory obligations, technical constraints, administrative verifications, and any fraud or irregularity situations.

Article 22 — Visa refusal and suspensive condition

22.1. Suspensive condition of visa. For Candidates who are nationals of countries outside the European Union / European Economic Area, enrollment and the training contract are concluded under suspensive condition of obtaining the visa, residence permit, or administrative authorization legally permitting study pursuit in France. The School does not in any case guarantee visa, residence permit, or administrative authorization issuance, these decisions being exclusively those of the competent consular and administrative authorities. Enrollment becomes final only after full validation of administrative, contractual, regulatory, and financial conditions provided by the School.

22.2. Definitive visa refusal. In the event of definitive visa refusal, after expiration or exhaustion of normally available appeals to the Candidate, the latter may request either deferral of admission to a later session or administrative termination of enrollment under the conditions provided in this article. The Candidate must notify the School within a maximum period of eight (8) days following official notification of definitive refusal, by registered mail, official email, or via the ERP, accompanied by the required administrative supporting documents.

22.3. Deferral or administrative termination. The Candidate may request deferral of admission to a later session, subject to availability of the relevant Program and administrative validation by the School. The School reserves the possibility of proposing a deferral solution, re-admission, or pedagogical reorganization adapted to the Candidate's administrative situation when this appears reasonably possible.

22.4. Administrative services and fees already engaged. The School mobilizes, upon enrollment validation, academic, administrative, digital, human, and organizational resources intended to reserve a place for the Student within the relevant Program. Administrative, digital, and processing fees effectively engaged by the School remain acquired when corresponding to actually rendered services. However, tuition fees corresponding to future pedagogical services not yet rendered are refunded in accordance with the progressive scale of article 23.2 of these GTC, calculated as of the date of official notification of definitive visa refusal. Application fees previously paid remain non-refundable in accordance with article 21, subject to valid exercise of the withdrawal right provided in article 20.

22.5. Administrative closure procedure. Any refund or termination request linked to visa refusal is subject to an internal administrative, pedagogical, contractual, digital, and accounting verification procedure of the Candidate file. The refund of any sums due constitutes the conclusive step of this procedure, after verification of amounts paid, services actually rendered, and any sums still due.

22.6. Constitution of a complete file. The processing of a refund request includes in particular admissibility analysis, administrative and regulatory verifications, payment and unpaid-bill control, compliance and anti-fraud controls, administrative and pedagogical file closure, internal accounting and financial validations, and bank execution of the refund. The file is deemed complete on the date of receipt of all documents expressly listed by the School in its initial request.

22.7. Suspension and resumption of time limits. When the file is incomplete on the date of receipt, the School addresses to the Candidate a request for additional documents within five (5) business days following such receipt. The global processing time limit is suspended until receipt of the requested elements. This suspension may occur only once for the same reason. Upon receipt of the requested elements, the global time limit resumes. The Candidate's absence of response within a thirty (30) calendar-day period from the School's request may result in administrative file closure, notified by email and, where applicable, by registered mail.

22.8. Global processing and refund time limit. The School undertakes to process the request and execute the transfer within a maximum period of 30 business days for standard cases (without international verification or consular control), extended to 60 business days for cases involving consular verifications, international transfers, reinforced compliance controls, or third-party intervention. These time limits run from receipt of the complete file (art. 22.6) and are suspended under the conditions of article 22.7. Banking time limits of intermediary establishments, not attributable to the School, are not included. Statutory administrative closures and public holidays count within the limit of 10 business days.

22.9. Third-party intervenants and technical time limits. Certain administrative, accounting, or banking processing may depend on technical service providers, financial establishments, or independent third-party intervenants of the School, whose own time limits cannot be entirely controlled by it.

22.10. Refund modalities. Any international banking fees, exchange fees, commissions, or retentions applied by intermediary financial establishments remain at the expense of the refund beneficiary. Save for technical impossibility or contrary legal provision, refunds are made via the same payment method or to the benefit of the same holder as that used for the initial payment.

22.11. Set-off. Set-off is carried out in accordance with article 28.3 of these GTC.

22.12. Document fraud. Any document fraud entails the consequences provided in article 25.7, including rejection of the file, loss of conditional refund benefit, and reporting to competent authorities where the regulation requires it.

22.13. Student cooperation obligation. The international student undertakes to provide accurate information, submit requested documents, comply with administrative time limits, follow official procedures, and personally accomplish the steps necessary with the competent authorities.

22.14. Documents transmitted by the School. The School may transmit certificates, supporting documents of admission, agreements, or administrative documents necessary for the student's procedures, within the limits of information actually verified, regulatory obligations, and applicable internal procedures. Transmission of these documents constitutes neither a guarantee of visa issuance, nor a promise of administrative authorization, nor validation by consular authorities.

22.15. Administrative appeals and litigation. The School may, without being obliged to, provide additional documents, provide reasonable administrative support, or refer the student to competent professionals. However, administrative appeals, consular litigation, immigration procedures, and recourse before authorities remain exclusively at the student's expense and responsibility.

22.16. Time limits and decisions of authorities. The School cannot be held responsible for consular time limits, prefectural time limits, administrative postponements, appointment unavailability, government platform malfunctions, or decisions made by the competent administrative authorities.

22.17. No migration guarantee. The School does not act as a migration authority, immigration firm, consular representative, administrative guarantor, or public body in charge of residence procedures. Any information communicated concerning visas, residence permits, administrative procedures, accommodation, transport, or installation formalities, is provided for information purposes only.

Article 23 — General refund policy for tuition fees

23.1. General principle. In accordance with the principles of proportionality, transparency, and contractual balance applicable to private education contracts, the School applies a progressive refund policy taking into account the date of termination or withdrawal, services already rendered, academic and administrative resources already mobilized, and the state of progress of the Student file. Tuition fees include in particular structural costs, pedagogical organization, mobilization of teams, physical and digital infrastructures, and resources reserved for the Student during the Program.

23.2. Progressive refund scale.

Date of withdrawal	Retained by the School	Refunded
More than 90 days before start of term	0%	100%
Between 89 and 30 days before start of term	20%	80%
Between 29 days before start of term and day J	50%	50%
After classes have started	Pro rata temporis	Months not yet started

After the effective start of classes, the refund is calculated pro rata temporis for full pedagogical weeks not yet started remaining until the end of the Program. Any pedagogical week effectively started — defined as a week including at least one scheduled class — is retained in the calculation and remains acquired by the School at the expense of mobilized pedagogical and administrative resources.

23.3. Administrative and pedagogical services already rendered. The School mobilizes, upon enrollment validation, academic, administrative, digital, human, and organizational resources intended to reserve a place for the Student within the relevant Program. Services already rendered may include in particular administrative file processing, contractual and digital processing, compliance and control operations, mobilization of teams, reservation of capacity, ERP/LMS access, accounting and administrative operations linked to enrollment, and any service effectively performed before the termination date.

23.4. Refund request. Any refund, termination, or withdrawal request must be made in writing by registered mail, official email, or via the School's ERP. The request must be accompanied by supporting documents and information necessary for its processing.

23.5. Administrative closure procedure. Any refund request is subject to an internal administrative, pedagogical, contractual, digital, and accounting verification procedure of the Student file. The refund of any sums due constitutes the conclusive step of this procedure.

23.6. Complete file. The processing of a refund request includes in particular admissibility analysis, administrative and regulatory verifications, payment and unpaid-bill control, compliance and anti-fraud controls, administrative and pedagogical file closure, internal accounting and financial validations, and bank execution of the refund. The file is deemed complete on the date of receipt of all documents expressly listed by the School in its initial request. The detailed procedure is presented below:

Phase	Step	Actor	Maximum delay	Result
1	Acknowledgment of receipt	Student Affairs	48 h	Written confirmation
2	Completeness verification	Student Affairs	5 business days	Complete file or request for documents
3	Administrative and pedagogical analysis	Direction + Student Affairs	10 business days	Calculation of amount per scale
4	Compliance and anti-fraud control	Compliance	5 business days	Validation or motivated suspension
5	Accounting validation	Accounting	5 business days	Transfer order issued
6	Administrative and digital closure	Administration	3 business days	Accesses closed, file archived
7	Bank execution	Accounting	15 business days	Transfer completed

23.7. Suspension and resumption of time limits. When the file is incomplete on the date of receipt, the School addresses to the Student a request for additional documents within five (5) business days following such receipt. The global processing time limit is suspended until receipt of the requested elements. This suspension may occur only once for the same reason.

23.8. Global processing and refund time limit. The applicable processing and refund time limits are those defined in article 22.8, running from receipt of the complete file within the meaning of article 23.6 and suspended under the sole conditions of article 23.7.

23.9. Technical refund modalities. Certain administrative, accounting, or banking processing may depend on technical service providers, financial establishments, or independent third-party intervenants, whose own time limits cannot be entirely controlled. Any international banking fees remain at the expense of the refund beneficiary.

23.10. Set-off. Set-off is carried out in accordance with article 28.3 of these GTC.

23.11. Abusive or fraudulent requests. Any manifestly abusive or fraudulent request, or request based on inaccurate information, may result in suspension of file processing, rejection of the request, contract termination, loss of any refund benefit, and, where applicable, reporting to the competent authorities.

Article 24 — Force majeure and exceptional circumstances

24.1. Definition of force majeure. In accordance with article 1218 of the French Civil Code, a case of force majeure is any event reasonably escaping the parties' control, unforeseeable at the time of contract conclusion, and whose effects cannot be avoided by appropriate measures, temporarily or definitively preventing normal performance of contractual obligations. Examples may include without limitation: death of the Student, serious invalidating illness, serious accident preventing study pursuit, natural disaster, major fire, pandemic, health crisis or lockdown measure, war, terrorism, civil unrest, administrative closure imposed by a public authority, major communications/infrastructure outage, cyberattack or major technical failure, prolonged unavailability of an essential technical provider, administrative/regulatory/consular decisions objectively preventing normal continuation, and any legal/regulatory impossibility to provide all or part of the Program normally.

24.2. Force majeure affecting the Student. When force majeure personally affects the Student and renders pursuit of training impossible, the Student may request suspension, deferral, or termination of the contract, in accordance with applicable conditions and on production of supporting documents.

24.3. Force majeure affecting the School. When force majeure affects the School and prevents normal continuation of training, the School may suspend, postpone, adapt, or terminate the relevant Program, with reasonable information to affected students.

24.4. Adaptation measures. The School may take reasonable adaptation measures (distance learning, postponement, replacement, alternative modalities) to limit the impact of force majeure on training.

24.5. Suspension of contractual obligations. The contractual obligations of the parties may be suspended for the duration of the force majeure, without giving rise to penalties, save for express contrary provision.

24.6. Termination for force majeure. If force majeure persists or definitively prevents continuation of training, the parties may terminate the contract in accordance with article 27 and the refund modalities of article 23.2 may be adapted with regard to the situation.

24.7. Information and good faith. Each party undertakes to inform the other party as soon as possible of force majeure affecting it, and to act in good faith for the management of consequences.

Article 25 — Suspension, precautionary measures, and exclusion

25.1. Conditions of suspension or exclusion. In the event of serious breach by the candidate or student (document fraud, inappropriate behavior, violence, harassment, falsification, non-compliance with applicable rules), the School may take proportionate measures, after respect for adversarial debate where applicable.

25.2. Suspension or precautionary measures. The School may suspend access to courses, platforms, services, or premises as a precautionary measure, in case of urgency, security, integrity, or pending result of an internal procedure.

25.3. Disciplinary procedure. The disciplinary procedure may include notification, request for explanations, hearing, contradictory examination, motivated decision, and applicable appeal modalities.

25.4. Temporary or permanent exclusion. Temporary or permanent exclusion may be pronounced in the event of serious breach, accumulated breaches, manifest incompatibility, or violation of fundamental rules of the School.

25.5. Financial consequences. Suspension or exclusion does not exempt the student from financial obligations corresponding to services already rendered, save for express contrary decision of the School or applicable mandatory regulation.

25.6. Authority reporting. In the event of serious breach, fraud, breach of public order, or applicable regulation, the School may make reporting to the competent authorities, in accordance with the regulation.

25.7. Document fraud. Document fraud (false documents, falsifications, fraudulent declarations, identity usurpation) may entail rejection of the file, cancellation of admission, contract termination, loss of conditional refund benefit, and reporting to competent authorities where regulation requires it.

Article 26 — Termination by the School

26.1. Grounds for termination. The School may terminate the contract in the event of serious breach by the student, non-payment, fraud, exclusion, persistent absences, breach of fundamental rules, or any other serious ground objectively justifying termination.

26.2. Termination procedure. Termination is preceded, where applicable, by formal notice, request for explanations, hearing, or any reasonable proportionate measure, save for cases of imperative urgency or breach making continuation of the relationship impossible.

26.3. Notification of termination. Termination is notified to the student by registered mail, official email, or any equivalent means making it possible to date and identify the sender.

26.4. Effects of termination. Termination results in cessation of contractual obligations, with the exception of those linked to services already rendered, sums due, confidentiality, and continuing provisions provided.

26.5. Financial consequences. Sums already paid corresponding to services rendered remain acquired by the School. Sums corresponding to services not yet rendered may be subject to refund in accordance with article 23.2.

26.6. Administrative consequences. Termination results in administrative file closure, closure of accesses, archiving of documents, and transmission of useful certificates where applicable.

Article 27 — Termination by the student

27.1. Grounds for termination. The student may terminate the contract in the event of personal force majeure, serious change of situation, well-founded legal ground, dissatisfaction motivated and justified, or for any reasonable personal reason.

27.2. Notice period. Termination at the student's initiative is subject, where applicable, to a reasonable notice period communicated to the School, save for cases of force majeure or imperative urgency.

27.3. Termination procedure. Termination must be notified in writing to the School by registered mail, official email, or via the ERP, with supporting documents and information necessary for processing.

27.4. Financial consequences. Termination at the student's initiative entails financial consequences calculated according to the progressive refund scale of article 23.2, depending on the date of the termination request.

27.5. Sums due. Sums corresponding to services already rendered remain due. Sums corresponding to services not yet rendered may be subject to refund as per article 23.2.

27.6. Administrative file closure. Termination at the student's initiative entails administrative file closure, closure of accesses, archiving of documents, and transmission of useful certificates.

Article 28 — Non-cumulation, set-off, and contractual balance

28.1. Non-cumulation of benefits. Refund benefits, exemptions, supports, or specific schemes cannot be cumulated unless expressly provided by the applicable contractual documents or applicable regulation.

28.2. Contractual balance. Contractual provisions concerning fees, refunds, terminations, and financial consequences aim to preserve a fair contractual balance between services rendered, mobilized resources, and obligations of the parties.

28.3. Set-off. Set-off between sums owed by the parties is carried out in accordance with applicable conditions, in particular articles 1347 et seq. of the French Civil Code, and according to internal rules of the School concerning order of imputation and traceability of operations.

28.4. Acceptance of conditions. Acceptance of these GTC implies recognition of the contractual balance retained by the parties, including in regard to provisions on fees, refunds, and consequences of termination.

TITLE VII — PRIVACY, INTELLECTUAL PROPERTY, AND LITIGATION

Article 29 — Data protection and archiving

29.1. Principles. The School processes personal data of candidates and students in accordance with the GDPR, the loi Informatique et Libertés, and any applicable regulations on personal data protection.

29.2. Purposes. Processing purposes may include admissions management, academic monitoring, billing, legal and regulatory obligations, communications, file archiving, traceability, security, and continuous improvement of training.

29.3. Data subject rights. Data subjects benefit from rights of access, rectification, erasure (within legal limits), restriction, opposition, and portability, exercisable with the School's DPO at .

29.4. Retention periods. Data may be retained for periods variable according to their nature and applicable regulatory obligations, in particular up to 50 years for academic documents.

29.5. Recipients. Data may be transmitted, within limits authorized by regulation, to internal teams, competent authorities, certifiers, partners, technical service providers, or third parties involved in the operation of services.

29.6. Security. The School implements reasonable technical and organizational measures to ensure data security, in accordance with applicable regulations and standards in force.

29.7. Subcontracting. The School may use authorized subcontractors, under conditions guaranteeing compliance with applicable regulations on personal data protection.

29.8. International transfers. International data transfers, where they occur, are framed by appropriate guarantees in accordance with applicable regulations.

29.9. Archiving. The School ensures appropriate archiving of academic, administrative, contractual, and financial documents, in accordance with applicable regulatory obligations.

Article 30 — Electronic communications and digital proof

30.1. Electronic communications. Communications between the School and candidates or students may be made by email, ERP, electronic notifications, digital platforms, or any equivalent digital channel.

30.2. Acknowledgment of receipt. Email, ERP, or digital platform exchanges are deemed received within reasonable time frames, in accordance with applicable regulations.

30.3. Digital proof. Digital exchanges, electronic signatures, validations, traces, logs, and digital documents may be used as means of proof in case of dispute, in accordance with applicable regulations.

30.4. Convention of proof. These GTC constitute a convention of proof between the parties, recognizing the probative value of digital exchanges, electronic signatures, and traceability elements retained by the School, in accordance with article 1356 of the French Civil Code.

30.5. Conservation. The School retains, for reasonable durations, the digital exchanges, electronic signatures, validations, and traceability elements useful for managing contractual relationships.

Article 31 — Intellectual property and pedagogical content

31.1. Rights of the School. The School holds intellectual property rights over its pedagogical content, courses, supports, evaluations, platforms, methods, signs, logos, brands, and elements making up its training offer.

31.2. Use by students. Pedagogical content is made available to students for strictly personal academic use, in the framework of training. Any use outside this framework is subject to express authorization of the School.

31.3. Reproduction and dissemination. Reproduction, dissemination, broadcasting, sale, modification, or commercial use of pedagogical content is prohibited without express prior authorization of the School.

31.4. Rights of students on their work. Students retain intellectual property rights over their personal works produced in the framework of training, subject to academic use rights granted to the School under article 73.

31.5. Brands and signs. The brands, logos, signs, and distinctive elements of the School are protected and may not be used without express authorization.

31.6. Third-party content. Third-party content used in the framework of training is governed by applicable intellectual property regulations and licenses of third-party authors.

Article 32 — Liability and limitation of liability

32.1. Obligation of means. Obligations of the School constitute obligations of means and not of result, particularly as regards academic success, certification, professional integration, or external validation of relevant courses.

32.2. Limit of liability. The School's liability is limited to direct, certain, and personal damages directly attributable to a proven fault of the School in the performance of its services.

32.3. Excluded damages. The School cannot be held responsible for indirect damages, loss of opportunity, loss of expected income, professional integration failure, loss of opportunity to obtain a diploma or external certification, or any damage not directly attributable to a proven fault of the School.

32.4. Third-party intervention. The School cannot be held responsible for events linked to third parties (administrative authorities, funders, technical service providers, banks, employers, partners) escaping its reasonable control.

32.5. Force majeure. Cases of force majeure (article 24) exclude the School's liability under the relevant obligations.

32.6. Cap on liability. Where applicable, the School's liability is capped at the amount actually paid by the student for the relevant services during the period concerned by the damage.

32.7. Imperative provisions. These limitations apply without prejudice to applicable mandatory legal and regulatory provisions, in particular those concerning consumer protection.

Article 33 — Complaints, mediation, and competent jurisdiction

33.1. Prior complaint. Any complaint must be addressed primarily to the School's departments via the Quality channel () or by registered mail to the registered office. The School acknowledges receipt within 5 business days and provides a reasoned response within 2 months of receipt of the complete complaint.

33.2. Mediation. In the event of failure of amicable resolution, the candidate or student may, within one (1) year from their written complaint, refer free of charge to the consumer mediator designated by the School: MCP — Médiation de la Consommation & Patrimoine, 12 square Desnouettes 75015 Paris, , mcpmediation.org.

33.3. Online dispute resolution platform. The European online dispute resolution platform is accessible at ec.europa.eu/consumers/odr.

33.4. Competent jurisdiction. In the absence of amicable or mediated resolution, any dispute relating to the formation, performance, interpretation, or termination of these GTC falls under the jurisdiction of competent French courts, in accordance with applicable rules in consumer law and civil law.

33.5. Applicable law. These GTC are governed by French law, subject to applicable mandatory provisions.

33.6. Class action. Consumers benefit, where applicable, from the possibility of class action under the conditions provided by the French Consumer Code.

TITLE VIII — SUPPLEMENTARY PROVISIONS

Article 34 — Electronic signature, convention of proof, and archiving

34.1. Acceptance of electronic signature. The parties accept the use of electronic signature for any document, contract, agreement, or validation linked to the relationship with the School, in accordance with applicable regulations.

34.2. Modes of electronic signature. The electronic signature may be implemented via OTP, certified digital platforms, digital authentication, paperless validation, or any equivalent process providing identification, integrity, and traceability guarantees.

34.3. Probative value. The electronic signature has probative value between the parties and against third parties, in accordance with article 1366 of the French Civil Code and applicable regulations on electronic identification.

34.4. Convention of proof. The parties recognize as means of proof digital exchanges, electronic validations, signed documents, traces, logs, and any traceability element retained by the School.

34.5. Archiving. The School ensures appropriate archiving of digitally signed documents, exchanges, validations, and traceability elements, in accordance with applicable regulatory obligations.

34.6. Conservation duration. Documents and validations are retained for periods adapted to applicable regulatory and contractual obligations.

Article 35 — Contractual documents and specific conditions

35.1. Hierarchy of documents. The contractual relationship is governed by these GTC, training contracts, specific conditions, internal regulations, annexes, applicable charters, and any supplementary contractual documents, in their hierarchical order applicable in case of conflict.

35.2. Specific conditions. Specific conditions may apply to certain Programs, modalities, profiles, or operations, complementing or specifying these GTC.

35.3. Annexes. Annexes attached to contractual documents constitute an integral part of the contractual relationship and bind the parties under the same conditions as the main documents.

35.4. Updating of documents. Contractual documents may be updated, modified, or supplemented under the conditions of article 5.

Article 36 — Insurance and civil liability of the student

36.1. Student insurance. The student undertakes to provide appropriate civil liability and where applicable health insurance coverage for the duration of the studies.

36.2. Justification. The School may request justification of insurance coverage, in particular at enrollment and for academic activities involving specific risks.

36.3. Specific schemes. Specific schemes may apply for international mobilities, internships, work-study programs, sports activities, or activities involving particular risks.

36.4. Insurance of the School. The School holds civil liability insurance covering its activities in accordance with applicable regulations.

Article 37 — Distance learning and digital platforms

37.1. Modalities. Distance learning is offered via digital platforms, LMS, ERP, videoconferencing tools, and pedagogical resources adapted to academic objectives.

37.2. Technical conditions. Participation in distance learning requires functional technical equipment (computer, internet connection, headset, camera where applicable) compatible with platforms used by the School.

37.3. Use of platforms. Use of platforms is subject to the digital charter, internal regulations, applicable conditions of platforms, and respect for security and confidentiality rules.

37.4. Availability of platforms. The School ensures reasonable availability of platforms, save for cases of maintenance, technical incident, force majeure, or events escaping its reasonable control.

37.5. Pedagogical follow-up. Pedagogical follow-up in distance learning includes activities adapted to the digital mode: live sessions, exchanges, evaluations, projects, follow-up by tutors, and individualized support.

37.6. Technical support. The School provides reasonable technical support to students, within the limits of its capacities and applicable conditions.

Article 38 — Work-study, internships, financing, and third parties

38.1. Work-study. Work-study Programs (apprenticeship or professionalization contracts) are framed by specific contracts between the student, the employing company, the School, and where applicable the OPCO funder.

38.2. Internships. Internships are framed by tripartite agreements between the student, the host structure, and the School, in accordance with applicable regulations.

38.3. External financing. External financing schemes (OPCO, CPF, Pôle Emploi, employers, public bodies) may be mobilized under conditions provided by the funders.

38.4. Compliance with employer obligations. The student undertakes to comply with obligations linked to their employment status (work-study, internship, professional contract) and applicable regulations.

38.5. Effects on enrollment. Failure or modification of an external financing or employment contract may have effects on enrollment, in accordance with applicable conditions.

Article 39 — Accessibility, disability, and pedagogical accommodations

39.1. Accessibility commitment. The School undertakes to make its training and services accessible to people with disabilities, in accordance with applicable regulations and within the limits of its objective capacities.

39.2. Accommodation request. Pedagogical accommodation requests must be addressed to the disability referent of the School, who studies each situation on a case-by-case basis.

39.3. Possible measures. Possible measures may include time accommodations, technical accommodations, human assistance, dedicated digital tools, support, or adaptation of academic modalities.

39.4. Cooperation. The student undertakes to provide useful information and documents allowing the implementation of appropriate accommodations.

39.5. Referent. The disability referent of the School is the privileged contact for any question related to accessibility and academic accommodations.

Article 40 — Evaluations, certifications, and validation of pathways

40.1. Evaluations. Evaluations may be carried out in various forms: continuous assessment, examinations, projects, reports, internships, defenses, or any other modality adapted to academic objectives.

40.2. Modalities of evaluation. Modalities of evaluation are communicated to students at the start of the Program and may be adapted according to academic constraints.

40.3. Certifications. The School may offer certifications, diplomas, qualifications, or recognitions in accordance with applicable regulations and validations by competent bodies.

40.4. Validation of the pathway. Validation of the academic pathway depends on evaluation results, attendance, compliance with applicable conditions, and decisions of competent juries.

40.5. Jury decisions. Jury decisions are sovereign and rendered in accordance with applicable academic regulations.

40.6. Appeal. Students may, where applicable, contest jury decisions through internal appeal procedures provided by the School.

40.7. Communication of results. Results are communicated by official channels, with respect for confidentiality and applicable regulations.

Article 41 — Payments, billing, and payment schedules

41.1. Modalities of billing. The School issues invoices, payment schedules, statements, and accounting documents in accordance with applicable regulatory obligations and contractual modalities.

41.2. Payment schedules. Payments may be made by lump-sum payment, payment schedule, monthly payment, direct debit, or any other modality agreed between the parties.

41.3. Late payments. In the event of late payment, the School may apply legal late penalties, recovery fees, or reasonable contractual penalties, in accordance with applicable regulations.

41.4. Recovery. In the event of persistent non-payment, the School may use friendly recovery, judicial recovery procedures, or any other procedure adapted to file recovery.

41.5. Means of payment. Accepted means of payment include bank card, transfer, direct debit, online payment, secured platform, or any other means accepted by the School.

41.6. Currency. Payments are made in euros, save for express contrary agreement of the parties.

Article 42 — Data, content, and uses of AI

42.1. AI uses. The School may use artificial intelligence tools in the context of its administrative, pedagogical, evaluation, communication, or service-improvement activities, in accordance with applicable regulations.

42.2. Transparency. Significant AI uses likely to affect pedagogical decisions or services are subject to appropriate transparency vis-à-vis users.

42.3. Data protection. AI uses are subject to applicable regulations on personal data protection, in accordance with articles 29 and following.

42.4. Use by students. The use of AI tools by students in the context of training is subject to the digital charter, academic rules, and applicable academic regulations on integrity and originality of work.

42.5. AI evaluations. AI uses for evaluations are framed by procedures guaranteeing the integrity of evaluations and respect for students' rights.

Article 43 — Interpretation and contractual balance

43.1. Interpretation. These GTC are interpreted in accordance with their spirit, contractual balance retained by the parties, applicable regulations, and good faith principle of article 1104 of the French Civil Code.

43.2. Ambiguities. Any ambiguity or contradiction between contractual documents is resolved in favor of the most favorable interpretation for the consumer, in accordance with applicable regulations.

43.3. Acceptance of conditions. Acceptance of these GTC implies recognition of the contractual balance retained by the parties.

43.4. Adaptation of the contract. The parties may, by common agreement, adapt these GTC to reflect significant changes in circumstances, in accordance with article 1195 of the French Civil Code.

Article 44 — Administrative cooperation and transmission

44.1. Cooperation between the parties. The parties undertake to cooperate in good faith for the proper performance of contractual relationships, in particular regarding transmission of documents, communications, and necessary administrative procedures.

44.2. Transmission of documents. Documents are transmitted by official channels of the School (ERP, official email, registered mail), within indicated time frames and in accordance with applicable conditions.

44.3. Update of information. Each party undertakes to communicate to the other any update of information, contact details, or relevant administrative situation for managing the contractual relationship.

44.4. Diligence. The parties exercise reasonable diligence in the performance of their obligations, in accordance with the contractual time frames and procedures.

Article 45 — Prevention of fraud and misappropriation

45.1. Anti-fraud measures. The School implements reasonable anti-fraud, anti-misappropriation, and document control measures, in accordance with applicable regulations.

45.2. Verifications. The School may carry out verifications of documents, declarations, payments, identity, and supporting documents, in particular in case of doubt or fraud alert.

45.3. Consequences of fraud. Established fraud entails the consequences provided in article 25.7 (file rejection, admission cancellation, contract termination, loss of refund benefit, authority reporting).

45.4. Cooperation with authorities. The School cooperates with competent authorities in the framework of investigations, controls, or procedures relating to detected fraud.

Article 46 — Services actually rendered and costs engaged

46.1. Principle. Services actually rendered by the School (file review, validations, accesses opened, mobilized resources, organizational operations, accounting and administrative operations) remain acquired by the School, in accordance with the principle of proportionality.

46.2. Valuation. Services actually rendered are valued according to objective and reasonable criteria, applicable to the entire student population concerned.

46.3. Effects on refunds. Sums corresponding to services actually rendered are deducted from possible refunds calculated under articles 22 and 23.

Article 47 — No guarantee of result and pedagogical contingency

47.1. Obligation of means. The School's obligations constitute obligations of means and not of result regarding academic success, certification, professional integration, or external validation of relevant courses.

47.2. Pedagogical contingency. Pedagogical contingency, individual results, motivation, work, and personal investment of the student remain primary factors of academic success.

47.3. Pedagogical adaptations. The School may adapt its pedagogical methods, supports, and offers in accordance with continuous improvement and adaptation to applicable academic developments.

Article 48 — Contractual consistency and global performance

48.1. Performance set. Performance of the contract concerns the entire set of contractual provisions, with respect for contractual balance and reciprocal commitments of the parties.

48.2. Acceptance of conditions. Acceptance of these GTC implies acceptance of the contractual set, including provisions on fees, refunds, terminations, and applicable consequences.

48.3. Contractual consistency. The provisions of these GTC are interpreted in a consistent manner, in accordance with the overall logic of contractual relationships and applicable conditions.

Article 49 — Contractual language and linguistic interpretation

49.1. Language of the contract. The contractual language is French. Any translations possibly provided are for information only and have no contractual value.

49.2. Linguistic interpretation. In case of dispute or ambiguity, the French version of contractual documents prevails over any translation.

49.3. Service language. The School's services may be offered in French or in other languages depending on the Programs and applicable conditions.

Article 50 — Technological and organizational developments

50.1. Adaptation to developments. The School may adapt its services, methods, tools, and organization to technological, regulatory, academic, or organizational developments affecting its activities.

50.2. Communications. Significant developments likely to affect the rights or obligations of students are subject to appropriate communications, in accordance with article 5.

50.3. Adaptation of the contract. Adaptations of the contract may give rise to amendments, complements, or specific conditions, in accordance with article 5.

Article 51 — Adhesion clause and recognition of procedures

51.1. Adhesion. These GTC constitute an adhesion contract, accepted by the candidate or student under the conditions of article 4.

51.2. Recognition of procedures. Acceptance of these GTC implies recognition of administrative procedures, digital channels, applicable validation methods, and procedures provided by the School.

51.3. Diligence. The candidate or student undertakes to exercise reasonable diligence in complying with applicable procedures.

Article 52 — Contractual integrality and absence of commitment

52.1. Contractual integrality. These GTC, together with associated contractual documents, constitute the entire agreement between the parties regarding relations between the School and the candidate or student.

52.2. Absence of unwritten commitment. Any verbal commitment, informal exchange, or non-formalized statement does not constitute a contractual commitment, save for written acceptance by the parties.

52.3. Modifications. Any modification of the contract is made in accordance with article 5.

TITLE X — CONDITIONS OF USE

Article 53 — Time references and applicable calendars

53.1. Time references. Applicable time references are those of metropolitan France (UTC+1/+2 according to seasonal time changes).

53.2. Calendars. Academic, administrative, and contractual calendars are those communicated by the School in applicable documents.

53.3. Public holidays. Time limits expressed in business days exclude Saturdays, Sundays, and statutory public holidays in metropolitan France.

53.4. Adaptation of calendars. Calendars may be adapted in accordance with academic, administrative, or organizational developments.

Article 54 — Documents provided by students and conservation

54.1. Submitted documents. Documents provided by students in the framework of admission, enrollment, follow-up, or evaluation are processed in accordance with applicable conditions.

54.2. Authenticity. Submitted documents must be authentic, original, lawfully obtained, and in compliance with applicable regulations.

54.3. Conservation. Documents are retained by the School for periods adapted to applicable regulatory obligations, in accordance with article 29.

54.4. Restitution. Some documents may be returned to the student at the end of training, in accordance with applicable conditions and within the limits of regulatory obligations.

Article 55 — Identifiers, personal accounts, and individual accesses

55.1. Personal accounts. Each student benefits from personal accounts and individual accesses to the School's platforms (ERP, LMS, etc.).

55.2. Confidentiality of identifiers. The student undertakes to ensure the confidentiality of their identifiers and not to share them with any third party.

55.3. Use of accesses. Use of accesses is strictly personal. Any incident or anomaly must be reported to the School as soon as possible.

55.4. Responsibility. The student is responsible for use of their identifiers and accesses, save for proven force majeure.

Article 56 — Validity of published information and updates

56.1. Validity. Information published on the School's platforms is for information purposes and may be updated according to changes.

56.2. Contractual information. Only contractual information formalized in documents accepted by the parties has contractual value.

56.3. Updates. The School ensures regular updating of information, within the limits of its capacities and applicable conditions.

Article 57 — Brands, logos, and distinctive signs

57.1. Rights of the School. The brands, logos, distinctive signs, and visual identity of the School are protected by applicable intellectual property regulations.

57.2. Use. Use of these elements is subject to express authorization of the School.

57.3. Unauthorized use. Any unauthorized use may give rise to legal action.

Article 58 — Use of spaces and premises made available

58.1. Conditions of use. Use of spaces and premises made available by the School is subject to internal regulations, applicable charters, and rules of life of the School.

58.2. Compliance with property. The student undertakes to respect the property, equipment, materials, and resources made available.

58.3. Security. The student undertakes to respect security rules and the integrity of spaces and persons.

58.4. Responsibility. The student may be held responsible for damages caused to spaces, equipment, or materials made available, save for proven force majeure.

Article 59 — Priority of internal processes and official channels

59.1. Official channels. Communications and procedures with the School must be carried out via official channels (ERP, official email, registered mail).

59.2. Compliance with procedures. The student undertakes to comply with internal procedures of the School in the framework of administrative or academic procedures.

59.3. Refusal of non-official channels. Communications via non-official channels may be ignored or not taken into account.

Article 60 — Availability of pedagogical intervenants

60.1. Availability. Pedagogical intervenants are available according to communicated schedules, in accordance with the academic and organizational calendar.

60.2. Communications. Communications with intervenants must be carried out via official channels of the School.

60.3. Absences and replacements. In case of absence of an intervenant, the School organizes replacement or adapted continuation of the academic activity.

Article 61 — Access to third-party services and external platforms

61.1. Third-party services. Some services may rely on third-party platforms or providers (videoconferencing, LMS, certification, evaluation, communication).

61.2. Conditions of third parties. Use of third-party services is subject to conditions specific to relevant third parties.

61.3. Responsibility of third parties. The School cannot be held responsible for events linked to third-party services escaping its reasonable control.

Article 62 — Absence of waiver of rights

62.1. Non-exercise of rights. The fact for a party not to exercise a right or claim at a given moment cannot be interpreted as waiver of this right or claim.

62.2. Express waiver. Any waiver of right must be expressly formulated in writing to be effective.

62.3. Conservation of rights. The rights of the parties are retained throughout the contractual relationship, in accordance with applicable conditions.

Article 63 — Conditions relating to materials and equipment

63.1. Materials made available. The School may make available materials and equipment for the conduct of training, under applicable conditions.

63.2. Compliance with property. The student undertakes to respect the materials and equipment made available, ensuring careful and reasonable use.

63.3. Personal materials. Students may need to provide personal materials for the conduct of training (computer, software, etc.), in accordance with conditions indicated by the School.

63.4. Insurance. Personal materials brought to the School are under the responsibility of the student, who may need to provide appropriate insurance coverage.

TITLE XI — DIGITAL ARCHITECTURE AND COMPLIANCE

Article 64 — Traceability of actions and activity logs

64.1. Activity logs. The School may retain activity logs, traces, validations, and traceability elements relating to digital interactions, in accordance with applicable regulations.

64.2. Purposes. Retention purposes include security, traceability, dispute management, audit, compliance, and contractual proof.

64.3. Probative value. Logs and traces retained by the School have probative value between the parties, in accordance with article 30.

64.4. Retention duration. Retention durations are adapted to applicable regulatory and contractual obligations.

Article 65 — Outsourcing and operational subcontracting

65.1. Outsourcing. The School may outsource certain operations to authorized service providers, in accordance with applicable regulations and applicable confidentiality obligations.

65.2. Subcontractor obligations. Subcontractors are subject to obligations equivalent to those of the School in terms of confidentiality, security, and data protection.

65.3. Liability. The School remains responsible vis-à-vis students for operations entrusted to its subcontractors, within the limits provided by applicable conditions.

Article 66 — Incident management and exceptional situations

66.1. Incident management. The School implements incident management, exceptional event management, and crisis management procedures to ensure continuity of services.

66.2. Information of affected parties. In case of significant incident, the School informs affected parties as soon as reasonably possible.

66.3. Adaptation measures. In case of incident or exceptional situation, the School may take reasonable adaptation measures to ensure continuity of services or limit impacts.

Article 67 — Validation of steps and file status

67.1. Step validation. Validation of administrative, pedagogical, financial, or digital steps is carried out in accordance with procedures provided by the School.

67.2. File status. The status of the candidate or student file is updated according to step progress and applicable validations.

67.3. Communications. Communications relating to file status are made via the School's official channels (ERP, email).

Article 68 — Reception capacity and opening of sessions

68.1. Reception capacity. Reception capacity is determined according to academic, organizational, regulatory, and infrastructure constraints applicable to the School.

68.2. Opening of sessions. Opening of sessions is subject to applicable conditions, in particular the number of enrollments, available resources, and organizational constraints.

68.3. Adaptation. The School may adapt the opening of sessions according to applicable conditions, in accordance with articles 6.11 and 8.5.

Article 69 — Collective exchanges and community spaces

69.1. Community spaces. The School may offer community spaces (forums, discussion groups, collaborative platforms) framed by specific rules.

69.2. Rules of use. Use of community spaces is subject to digital charter, internal regulations, and applicable rules of life.

69.3. Moderation. The School may moderate community spaces to ensure respect for rules and integrity of exchanges.

Article 70 — General final provisions

70.1. Validity. These GTC are valid throughout the contractual relationship, subject to modifications under the conditions of article 5.

70.2. Survival of provisions. Some provisions of these GTC remain in force after termination of contractual relations, in accordance with article 80.

70.3. Applicable law. These GTC are governed by French law, in accordance with article 33.5.

70.4. Competent jurisdiction. Competent jurisdiction is that determined under article 33.4.

Article 71 — Absence of employment or agency relationship

71.1. Nature of the relationship. Contractual relations between the School and candidates or students do not constitute an employment relationship, mandate, agency, or any other relationship beyond the academic and contractual framework defined in these GTC.

71.2. Independence of the parties. Each party remains independent in the performance of its obligations, in accordance with applicable conditions.

71.3. No third-party representation. The School does not act as representative of third parties (authorities, funders, employers) vis-à-vis the student.

Article 72 — Use of services by third parties and intermediaries

72.1. Authorization required. Use of the School's services by third parties or intermediaries is subject to express authorization of the School.

72.2. Liability. The candidate or student remains responsible for use of services made on their behalf by third parties or intermediaries.

72.3. Refusal of intermediaries. The School may refuse the intervention of unauthorized intermediaries in the relationship with the candidate or student.

Article 73 — Content and work of students

73.1. Rights of students. Students retain intellectual property rights over their personal works produced in the framework of training, in accordance with article 31.4.

73.2. Academic use rights. The School benefits from academic use rights over student works for pedagogical, evaluation, communication, or institutional purposes, under conditions provided.

73.3. Use by students. Students may use their own works in accordance with applicable conditions and respect for the School's rights.

Article 74 — Statistical data and continuous improvement

74.1. Statistical data. The School may collect anonymous statistical data on its activities, training, and services for continuous-improvement purposes.

74.2. Anonymization. Statistical data are anonymized in accordance with applicable conditions on personal data protection.

74.3. Communication. Statistical data may be communicated to authorities, partners, certifiers, or stakeholders in accordance with applicable obligations.

Article 75 — Retention of administrative history

75.1. Retention. Administrative history of students, files, decisions, validations, and academic operations is retained in accordance with applicable regulatory obligations.

75.2. Retention duration. Retention duration may be variable according to the nature of documents, in particular up to 50 years for academic documents.

75.3. Access. Access to administrative history is subject to applicable conditions and rights of the persons concerned.

Article 76 — System integrity and prohibition of interference

76.1. Compliance with integrity. Candidates, students, and users of services undertake to respect the integrity of digital systems, platforms, and tools of the School.

76.2. Prohibitions. Any unauthorized access, intrusion attempt, data manipulation, system disturbance, or interference is strictly prohibited.

76.3. Sanctions. Established interference acts may give rise to disciplinary measures, contractual sanctions, civil action, or criminal prosecution in accordance with applicable regulation.

Article 77 — Automation, artificial intelligence, and processing

77.1. Automation. The School may use automation tools for administrative, pedagogical, communication, or service operations.

77.2. Artificial intelligence. AI uses are framed by article 42 and applicable regulations.

77.3. Transparency. Significant automation uses likely to affect students' rights are subject to appropriate transparency.

77.4. Decisions. Significant automated decisions vis-à-vis students are framed by applicable regulations, in particular GDPR.

Article 78 — Absence of right to maintenance of conditions

78.1. Evolution of conditions. Applicable conditions, services, fees, and modalities may evolve in accordance with article 5, without conferring on students a right to maintenance of identical conditions for the future.

78.2. Conservation of rights. Acquired rights, services already rendered, and ongoing commitments are nevertheless retained, in accordance with applicable conditions.

78.3. Information. Significant developments are communicated in accordance with applicable provisions.

Article 79 — Priority clause between contractual documents

79.1. Hierarchy of documents. In case of contradiction between contractual documents, the order of priority is: applicable mandatory legal provisions, individual training contract, specific conditions, these GTC, applicable annexes and charters.

79.2. Interpretation. Documents are interpreted in a consistent manner, in accordance with article 43.

79.3. Most favorable provisions. In case of doubt or ambiguity, the most favorable interpretation for the consumer prevails, in accordance with applicable regulations.

Article 80 — Survival of provisions

80.1. Provisions surviving termination. Some provisions of these GTC remain in force after termination of contractual relations, in particular those concerning personal data protection, intellectual property, confidentiality, archiving, refunds, jurisdiction, and competent law.

80.2. Validity duration. Survival duration of these provisions is adapted to applicable regulatory and contractual obligations.

Article 81 — Independence of clauses and partial nullity

81.1. Independence of clauses. If a provision of these GTC is declared null, void, or inapplicable by a competent court, the other provisions remain in force.

81.2. Replacement. The null or inapplicable provision is replaced by a valid provision having an economic effect as close as possible to the initial intention of the parties.

81.3. Adaptation. The parties undertake to negotiate in good faith to adapt the contract to the situation created.

Article 82 — Unsolicited communications and abuse of spaces

82.1. Unsolicited communications. Unsolicited communications (spam, unauthorized advertising messages, mass forwarding) addressed to the School or via its spaces are prohibited.

82.2. Abuse of spaces. Any abuse of spaces, platforms, or services of the School may give rise to suspension of access, disciplinary measures, or legal action.

82.3. Reporting. Established abuses may give rise to reporting to competent authorities in accordance with applicable regulations.

Article 83 — Referencing, indexing, and digital presence

83.1. Digital presence. The School may have a digital presence on platforms, search engines, social networks, and digital media in accordance with applicable conditions.

83.2. Referencing. Referencing and indexing of the School are framed by applicable platform conditions and SEO best practices.

83.3. Online content. Content published by the School online is regulated by applicable intellectual property regulations and these GTC.

Article 84 — Absence of exclusivity relationship

84.1. Non-exclusivity. Contractual relationships do not confer exclusivity on either party. The School may offer its services to other students, candidates, partners, or third parties.

84.2. Liberty of the student. The student remains free to engage with other educational establishments, partners, or third parties in accordance with applicable conditions.

Article 85 — External references, links, and third-party content

85.1. Links and external references. The School's communications and platforms may include external links, references to third parties, or third-party content.

85.2. Third-party content. Third-party content is governed by applicable regulations and conditions specific to relevant third parties.

85.3. Responsibility. The School cannot be held responsible for content, services, or operations of third parties escaping its reasonable control.

Supplementary contractual information

Document version

These Conditions Générales de Vente (General Terms and Conditions) — Version 2.0, applicable from 11 May 2026.

Previous versions, archived by the School, remain available upon simple request to the Quality department.

Identification of the professional (summary reminder)

• Legal name: ENERLAB ACADEMY
• Legal form: Société par Actions Simplifiée (SAS — French simplified joint-stock company), share capital €64,000
• Registered office: 4 Rue Sarah Bernhardt, 92600 Asnières-sur-Seine, France
• SIREN: 903 047 611 — RCS: Nanterre — APE code: 8559A
• Intra-EU VAT: FR66 903047611
• NDA: 11922651392 — UAI: 0923177D
• Academic authority: Rectorat de l'Académie de Versailles (Versailles regional education authority)

Department contacts

• Admissions:
• Student Affairs (Scolarité):
• Accounting (Comptabilité):
• Complaints / Quality (Qualité):
• Data Protection Officer (DPO):
• Official website: www.enerlabacademy.fr

Mediation and dispute resolution

Should a dispute not be resolved directly with the School via the Quality channel (), the Candidate or Student consumer may, within one (1) year from their written complaint, refer to:

• MCP — Médiation de la Consommation & Patrimoine — 12 square Desnouettes, 75015 Paris — Website: mcpmediation.org — Email:
• European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr

Recourse to mediation is optional, free of charge for the consumer, and does not deprive the parties of their right to bring legal action before the competent courts (article 33).

Applicable law and jurisdiction

These Conditions Générales de Vente are governed by French law. In the absence of amicable or mediated resolution, any dispute relating to their formation, performance, interpretation, or termination falls under the jurisdiction of the competent French courts according to the rules applicable in consumer law and civil law.

Acceptance and informed consent

The Candidate or Student acknowledges having read these Conditions Générales de Vente prior to any application, enrollment, payment, or use of services offered by ENERLAB ACADEMY, and expressly accepts all of their provisions.

These GTC are available in downloadable digital format and archived by the School in a durable format allowing restitution upon simple request.

Language notice

This English version is provided for the convenience of non-French-speaking readers. The French version of these Conditions Générales de Vente is the only binding contractual version; in case of any discrepancy or interpretation question, the French version prevails (see article 49).

ENERLAB ACADEMY — Conditions Générales de Vente (General Terms & Conditions) — Version 2.0 — Last updated 11 May 2026

Bilingual Glossary — French Legal Terms Used

The following French legal and administrative terms appear in these GTC and are preserved in their original form because they refer to specific French legal, regulatory, or institutional concepts that have no exact English equivalent. The English glosses below are provided for the convenience of non-French-speaking readers.

French term	English gloss / explanation
Conditions Générales de Vente (CGV)	General Terms and Conditions of Sale (GTC) — the contractual framework governing the commercial offer.
Société par Actions Simplifiée (SAS)	French simplified joint-stock company.
SIREN	9-digit French business identification number.
RCS	Registre du Commerce et des Sociétés — French Trade and Companies Register.
APE / NAF	Activité Principale Exercée — French principal-activity classification code.
NDA	Numéro de Déclaration d'Activité — activity declaration number issued by the French regional prefect for vocational training providers.
UAI	Unité Administrative Immatriculée — French national identifier for education establishments.
Rectorat	Regional academic authority of the French Ministry of Education.
Académie	French educational administrative region.
OPCO	Opérateur de Compétences — French state-approved Skills Operator funding vocational training.
CROUS	Centre Régional des Œuvres Universitaires et Scolaires — French regional student-services agency, awards needs-based scholarships.
CPF	Compte Personnel de Formation — French individual training-account scheme.
BTS	Brevet de Technicien Supérieur — French 2-year post-secondary vocational diploma.
Mastère	French post-graduate professional master's-level program.
Qualiopi	French national quality certification for vocational training providers (mandatory since 1 Jan 2022).
LRAR	Lettre Recommandée avec Accusé de Réception — registered letter with acknowledgment of receipt.
DPO	Délégué à la Protection des Données — Data Protection Officer (GDPR).
RGPD / GDPR	Règlement Général sur la Protection des Données — EU General Data Protection Regulation.
OTP	One-Time Password (here, single-use code transmitted electronically for authentication or signature).
ERP	Enterprise Resource Planning — here, the School's centralized information system and student portal.
LMS	Learning Management System — online platform delivering course content and assessment.
Code de la consommation	French Consumer Code.
Code civil	French Civil Code.
Force majeure	French legal concept (article 1218 of the Civil Code) covering unforeseeable events beyond the parties' reasonable control.
Bonne foi	Good faith (article 1104 of the Civil Code) — an overriding principle of French contract law.
Médiation de la consommation	Consumer mediation — mandatory alternative dispute resolution scheme for B2C contracts in France.
MEDICYS / MCP	Approved French consumer-mediation organizations.
Campus France	French public agency promoting French higher education abroad and managing many international applications.
Préfecture	French prefectoral administration (residence permits, etc.).
Titre de séjour	French residence permit.
Pro rata temporis	Latin: proportional to time elapsed.
Day J	Translation of « jour J » — the first day of classes (start of term).

Important Legal Notice

Binding version

The contractual relationship between ENERLAB ACADEMY and the Candidate or Student is governed by the French version of these Conditions Générales de Vente. This English translation is provided in good faith for informational and accessibility purposes only.

In the event of any discrepancy, inconsistency, ambiguity, or contradiction between this English translation and the French original, the French version prevails for all contractual, regulatory, and judicial purposes (see Article 49 — Contractual Language).

Translation methodology

Where French legal terms refer to specific institutions, statutes, or administrative concepts of French law, the French term has been preserved with an English gloss in parentheses or in this glossary. This approach safeguards the precision of legal references while assisting international readers.

Applicable law

These GTC are governed by French law. The French courts have exclusive jurisdiction over any dispute relating to their formation, performance, interpretation, or termination, subject to the consumer's right to bring proceedings in the jurisdiction of their domicile under EU Regulation 1215/2012 (Brussels I bis) where applicable.

Consumer rights notice

Nothing in this English translation diminishes or modifies the consumer-protection rights conferred on Candidates and Students by:

• the French Consumer Code (in particular articles L.221-18 to L.221-28 on distance and off-premises contracts);
• the French Civil Code (in particular articles 1104, 1112, 1218, and 1347 on good faith, pre-contractual information, force majeure, and set-off);
• the French Education Code (Code de l'Éducation) applicable to private higher-education institutions;
• the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and the French Data Protection Act (loi nº 78-17 modified);
• the French Qualiopi quality framework (compulsory since 1 January 2022) applicable to certified vocational training providers.

Document control

Document title: Conditions Générales de Vente — ENERLAB ACADEMY.
Version: 2.0.
Effective date: 11 May 2026.
Last revised: 11 May 2026.
Total: eleven titles, eighty-five articles, executive summary, glossary, and footer.
Languages: French (binding) and English (informational).

Contact for translation matters

Questions relating to this English translation, requests for clarification of specific clauses, or requests for additional translation in other languages may be addressed to the Quality department: .

ENERLAB ACADEMY — Conditions Générales de Vente (General Terms & Conditions) — Version 2.0 — Last updated 11 May 2026 — English translation for informational purposes